Category: Case Study

Scale up and dominate your Industry

by David Childs in Alignment, Blueprint, Case Study, Storytelling

“How do we know who we are? What if we’re believing our own BS?” This is one of the first things Christian Chia said to me. He has a great point and it is one we take very seriously. In fact, when we rebranded our own company we worked with an outside agency for the same reason.

OpenRoad is BCs largest vehicle retailer and they intend to keep growing, for this to happen alignment became of critical importance. They have over one thousand employees and over twenty vehicle brands each with their own store, management, and teams.

What is the grand vision for the company? What are they going to rally around? What makes them different and why do customers buy from them when they could easily go elsewhere? All of these questions point to what we refer to as a companies Core Brand Concept. This is that little bit of magic that makes each company unique. Let me explain. OpenRoad sells the same cars, in the same city, with the same sales training, same stores, and the same prices as their competition. Imagine that!  With this in mind, they have grown faster than almost all their competitors and in the span of twenty years earned the top spot in regards to the number of locations.Read More

If you want team alignment – include them from day one

by David Childs in Alignment, Blueprint, Business Retreat, Case Study, Revitalization

Genesis is one of BCs largest, privately held security companies. As they approach their 20 year anniversary it became important to align the company executives and do a complete brand refresh.

To reconsider their brand we first needed to work with a core team who represent their entire company of 500+ people. Each person chosen brings a wealth of knowledge and insight into what the company stands for. While the marketing team know much about relating to the outside world it is key to include finance, operations, and other departments who have deep knowledge of how the company got to this point. This is true alignment. The company strategy is built by working with this team and building tools for them to communicate with their sub-teams.

As they went through our process many truths were discovered about who they are and where they are going. This retreat was an opportunity for each team member to share how they are going to move the company forward and set Genesis up for another 20 years.

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Brand Storytelling

by David Childs in Alignment, Blueprint, Case Study, Launch, Storytelling

Telling stories has become a strategic priority within direct and indirect brand marketing initiatives. Through social media and content marketing stories, there are opportunities to emotionally engage customers in ways that extend to offline brand experiences.

The attraction is not as measurable as many marketing initiatives with a push for sales and an ROI. Rather, this kind of communication speaks the truth of a brand, infuses it with personality, empathy and shared values.

Storytelling is about showing how your company’s actions demonstrate your promised brand experience. It is about attracting like-minded customers, employees and strategic partners.

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Pacific Coastal Airlines new Digital Foot Print

by David Childs in Case Study, Launch, Storytelling

Pacific Coastal has been a long-time client of ours and we are very pleased to announce the launch of their new website. One of the key strategies of the site planning was to invite people to spend more time on the site and not just book their flights. The home page uses tiles with a filter to help people get fast access to the exact information they are looking for.

The former site only had booking capabilities on the home page, on this site the booking ribbon was created and designed seamlessly into every page. No matter where you are on the site you can book a ticket. We felt this was key to making the site more accessible and easy to use.

Pacific Coastal had unused items that didn’t have a long-term home. In this site we created many areas to leverage the years of content creation and make it accessible to the general public. A great example of this is Kids section with colouring books and puzzles that were put together. We also collected up all past issues of Soar Magazine and gave them a home.

Last but not least is the Fares & Passes. With Bravo, Classic, and Encore to choose from we really wanted to make it easy for people to figure out which one makes the most sense for them and their family or business. With all information readily available and with clear visual aids to help out the section has now been brought to life.