"Aligning Iridia through our brand gave us an authentic identity that brought us together; in time, we stopped reacting to the marketplace and began influencing it"

- Derek Moryson

 

As one of the top 100 fastest growing companies in BC two years in a row, Global Medical Services (GMS) needed to solidify its self-identity and build a foundation for longevity. Having garnered a great amount of attention, its team was eager to build a brand that reflected GMS’ core business values and offerings, and a set of business tools that would propel GMS further in its market.

 

DISCIPLINES

Executive and Company Alignment, Company Name, Key Messages, Logo, Event Branding, Brand Repositioning and Strategy, Marketing Materials, Website, Brand Launch 

 

The Challenge

 

Over the last 15 years, GMS accumulated copious amount of know-how and numerous offerings. The messaging had become unclear and the challenge was to find common value and culture across all of them to unveil the essence of the company. As with most fast-growing companies, GMS had succeeded based on the founder’s vision and specialized knowledge. As the business grew, moving to the next level required the help of area experts.

 

The Catalyst Insight

 

We recognized that GMS had a great story. Its founder, Dr. Allan Holmes, single handedly changed the British Columbia bylaws and made Automated External Defibrillators (AEDs) available in public venues and private facilities that did not have medical staff on site. The conviction to make an impact and empower people in emergency preparedness drove the growth of GMS. This uncompromised value needed to permeate throughout the company culture.

 

The Living Blueprint

 

Having provided an objective third party perspective and assisted GMS deconstruct what really made the business tick, we began codifying them into a guiding “Living Blueprint”.

We recognized early on that GMS’ business revolved around ‘Peace of Mind’ in the medical sense of the term. Translating that into business sensibility meant all aspects of the company needed to evoke such sentiment.

 

The Work

 

This realization led us to categorize GMS’ offerings into four distinct areas: Consulting, Paramedic, Products, and Education. For each category, we determined what the features and benefits were and who would care:

 

Consulting

Facilitating Practical Healthcare Solutions

 

Paramedics

The Right Care at the Right Time

 

Products

Tools to Save Lives

 

Education

Empowering People to Save Lives

 

We also renamed GMS to Iridia Medical, a name was inspired from “iridium”, an element with properties that align perfectly with the company. “Iridia Medical: Enabling Peace of Mind”, became the brand promise. The visual identity, print systems, and digital strategy were to be followed and captured in a comprehensive brand guide to ensure the longevity, buy-in, and accuracy of the new brand.

 

The Results

 

Aligning the brand through an authentic position brought the company together. It stopped reacting to the marketplace and began influencing it. With the new understanding of its business core, Iridia was able to either scale back or increase efforts in the right offerings. It became more profitable by landing larger and more complex projects. Shortly after the rebrand, Iridia Medical was named one of Canada’s fastest growing companies by Profit Magazine.

 
 
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We realized that to take it to the next level we really had to stop and kind of reflect and say okay, across all the things that we do, what are the common values that we have and what is the common culture. So by doing that, it allowed us an amazing opportunity, really a once in a lifetime opportunity to take what we’ve built for the last 15 years, boil down what was really the essence of the culture and the corporate values and then launch that in a consistent path forward.

– ALLAN HOLMES, FOUNDER

 
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Where Living Blueprint helped us was they kept coming back to us, they provided ideas, and they listened to what we had to say. It’s a long haul but I think at the end it’s truly worthwhile, especially if the result is something that resonates very well with who are, helps you tell your story and infuses you with pride, which is where we’re at today.

– VERN BICCUM, PRESIDENT